Refund and Returns Policy
Refund & Return Policy – Digitron Solution
At Digitron Solution, we are dedicated to delivering high-quality digital products, such as game source code and plugins. Because all of our products are digital downloads, our refund and return policy is adjusted for the special nature of these items.
Overview
Since digital products are intangible and irreversible, all sales are final. We do not give refunds except when the product you bought has a critical flaw that renders it unusable and cannot be fixed by our support staff.
Refund Eligibility
A refund will only be entertained under the following conditions:
The software product (game source code or plugin) contains a significant flaw or serious bug that renders it unable to work as outlined.
The problem was reported within 24 hours of purchase through our official support channel.
Important: If you fail to report to us your problem within 24 hours of purchase, you are not entitled to a refund in any way.
Support & Resolution
We are very much committed to solving product-related problems. In case you encounter any issue with the product:
Reach out to our support team at [support email] within 24 hours.
Include a detailed description of the problem along with your order number and proof of purchase.
Our technical team will evaluate and attempt to solve the problem as soon as possible.
If the problem is confirmed as critical and cannot be fixed, a refund can be made in full at our discretion.
Non-Refundable Cases
We do not provide refunds in the following cases:
Buyer changed their mind after making a purchase.
Product was bought in error.
The product does not meet the buyer’s expectations due to insufficient research.
The buyer does not have the technical skills needed to utilize the product.
The purchaser does not get in touch with us within 24 hours after buying.
Final Reminders
We test all our items and quality-check them prior to listing.
Reading the product requirements, features, and description is the responsibility of the purchaser.
In case you have any doubts regarding our refund policy, don’t hesitate to contact us at.
